GENERAL
By using any portion of J&A INTERNATIONAL ONLINE SITE, you automatically consent to the following terms and conditions. We reserve the right to change these policies at any given time without prior notice. Once an order has been completed, you will receive an e-mail notification confirming placement of the order. This notification does not guarantee order completion and delivery. In the rare occasion the item ordered is not available, we will contact you as soon as possible and allow you the opportunity to cancel your order; where-in a full refund is issued.
PRICES & PAYMENT?
All prices are listed in major 26 countries currencies [KRW, AUD, USD, CAD, CZK, DKK, EUR, HKD, HUF, ILS, JPY, MYR, MXN, NOK, NZD, PHP, PLN, GBP, RUB, SGD, SEK, CHF, TWD, THB, VND, CNY]. We reserve the right to alter prices at any given time without prior notice. We occasionally offer promotional discount codes during specified timeframes such as exclusive sales. Discount codes cannot be combined and can only apply to products that are not restricted.
All payments are transferred utilizing secure processing called SSL encryption technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.
SHIPPING & DELIVERY
We aim to fulfill all orders as soon as possible. Customers will be notified of a proper tracking number for their order once it has been fulfilled.
We offer international shipping to any countries. Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which incurred once a shipment reaches your destination country. J&A INTERNATIONAL is not responsible for these charges if they are applied and are your responsibility as the customer.
Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our customers to kindly provide a telephone number when placing your orders.
CONFIRMATION OF SHIPPING ADDRESS
If we need a confirmation of your shipping address we will send you an e-mail.
If we are not able to reach to confirm / resolve your shipping address within 24 hours we won't be able to refund you the shipping cost.
RETURNS & EXCHANGES
You have 14 days to return your items if you are not fully satisfied. No matter the reason, we won't ask. We do not process exchanges or refunds to the credit card but rather put the power in the buyer's hands to facilitate their own exchange/returns.
You are responsible for shipping back to us. We do not provide shipping label for return. Upon receipt of your return we will refund you the same amount of your purchase in the original payment.
Product needs to be in the exact same condition it was received, including tag and original packaging.
We reserve the right to refuse returns we deem as having been worn, especially in the case of swimwear. Underwear cannot be returned unless in its original sealed packing. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer.
Certain types of items cannot be returned, like custom product, final sales items, etc.
COPYRIGHT & TRADEMARK
All content of our website including text, graphics, logos, button icons, images, and software, is property of J&A INTERNATIONAL and is protect by The Republic of Korea and international copyright laws. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.